Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
Could you explain what eSIM means?
An eSIM is a virtual SIM card that enables you to set up a mobile plan with your service provider without requiring a physical nano-SIM card.
What steps are involved in setting up my eSIM?
Activating your eSIM is a straightforward process that involves: 1) Picking your desired location 2) Choosing a data plan 3) Scanning the QR code using your smartphone.
What distinguishes a physical SIM from an eSIM?
A physical SIM is a tiny chip inserted into your device, while an eSIM is a digital SIM facilitating the activation of your carrier's mobile plan without necessitating a physical nano-SIM card.
How can I confirm if my phone supports eSIM technology?
Please refer to our webpage listing supported devices that are compatible with eSIM technology.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
What is Roaming?
The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).